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Multiply Complaint Procedures
Notice of Complaint (PDF)
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It is our objective to respond to every complaint promptly and professionally, with the goal of discovering the source of the problem and offering the customer a reasonable solution, where possible. We feel very strongly that it is in the best interest of the customer for the distributor sales rep. to handle the initial followup on complaints according to the following procedures:
As good of a product as we make, if complaints are not handled promptly and properly, we end up with a long term, unhappy, disparaging customer. Please do everything possible to assist us in resolving any complaint in a timely and friendly manner. And remember for every new customer, there will be a period of learning where every "complaint" provides a chance for us to better educate our customers as to the benefits of our product when properly installed.
Note: Multiply reserves the right to refuse any claim where no sample was submitted nor the company given opportunity to inspect the floor.
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