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Warranty

Limited Lifetime Warranty
Exclusions and Limitations
Duration
To Make a Warranty Claim
Remedies
Arbitration

Complaint Procedures
Notice of Complaint

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Limited Lifetime Warranty

  1. Manufacturing Warranty
    Multiply Flooring Products, Inc. warrants to the original purchaser of the Multiply Underlayment panels (“Buyer”) that Multiply Underlayment panels will be manufactured to the following standards: Sizes: 48” wide x 48” long; ± 1/32” per side; Thickness: 1/4” and 3/8” panels calibrated to ± 1/32”; Squareness: To within 1/32” on the diagonal; Construction: 3, 5, or 7 plies, with no core overlaps and no delaminated areas; Glue: Exterior grade phenolic glue (passes 2-hour boil test); Face Grade: Sanded B grade with no open knots or other defects; open knots will be plugged with solid hardwood veneer and sanded. Buyer shall inspect the Multiply Underlayment panels before installation. Installation of any Multiply Underlayment panels shall operate as acceptance in their installed condition.
  2. Use Warranty
    Multiply Flooring Products, Inc. warrants to the first owner of the building into which the Multiply Underlayment panels are installed (“Owner”) for as long as Owner owns the building that when correctly installed and handled in accordance with these instructions that under normal use Multiply Underlayment panels:
  • Will provide a suitable subsurface for the installation of the following decorative flooring materials: sheet vinyl, vinyl tile, ceramic tile, carpet, laminates and wood floors;
  • Will hold sheet vinyl, vinyl tile, ceramic tile, carpet, laminates and wood flooring firmly in place when such floor covering is installed according to the flooring covering manufacturer's installation instructions;
  • Will not splitor crack when fastened;
  • Will not delaminate, buckle or warp; and
  • Will not cause discoloration or staining of the floor coverings.

Exclusions and Limitations

Multiply Flooring Products, Inc. Limited Warranty does not cover defects and damages arising from:

  • Improper or poor installation;
  • Damage, abuse or misuse of the Multiply Underlayment panels after purchase;
  • Any condition resulting from other than ordinary wear and usage;
  • Tears, ruptures, or any other defect in the decorative floor covering;
  • Use under heavy appliances or furniture, athletic equipment or other heavy weight loads; and
  • Any condition resulting from faults in the construction of the building, faulty plumbing, standing or evaporating moisture, fires, floods, or other disasters. When properly installed and in an acceptable environment, Multiply hardwood underlayment panels will not contribute to telegraphing of seams through floor coverings. Seam telegraphing of vinyl floors is not covered unless the Multiply Underlayment panels have failed to comply with the Use Warranty.

Duration

The Manufacturing Warranty is valid only before Buyer installs the Multiply Underlayment Panels. All claims for any breach of the Manufacturing Warranty shall terminate upon installation of the Multiply Underlayment panels.

The Use Warranty is valid for as long as Owner owns the building in which Multiply Underlayment panels are installed and only for the first flooring applying over the Multiply Underlayment panels. The Use Warranty is not valid in the event of any reuse of the Multiply Underlayment panels.

Exclusions and Disclaimer of Certain Warranties. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, EXCEPT THIS LIMITED LIFETIME WARRANTY. MULTIPLY FLOORING PRODUCTS, INC. EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

To Make a Warranty Claim

A. Manufacturing Warranty Claim. Buyer must submit written notice as specified below of a Manufacturing Warranty Claim within 30 days after purchase and BEFORE installation. Multiply Flooring Products, Inc. shall have 30 days after receipt of such notice to inspect the Multiply Underlayment panels prior to installation, alteration, change, or repair by Buyer.

B. Use Warranty Claim. Owner must submit written notice as specified below of a Use Warranty Claim not later than one year after Owner has reason to know that the Multiply Underlayment panels have failed to comply with the Use Warranty. Multiply Flooring Products, Inc. shall have 30 days after receipt of such notice to inspect the Multiply Underlayment panels prior to any alteration, change, or repair by Owner.

C. Notice. Written notice of a warranty claim shall be sent to the following address: Multiply Flooring Products, Inc., 20 Horseshoe Lane, Lemont, IL 60439.

The written notice must provide the date and location of purchase, the date and location of installation (if applicable), the nature of the problem, and the name, address and telephone number of the person making the claim.

Remedies

In the event of a breach of this Limited Warranty, Multiply Flooring Products, Inc. at its option will:

  • Replace the defective Multiply Underlayment panels;
  • Refund the purchase price of the defective Multiply Underlayment panels; or
  • Reimburse Owner the reasonable cost (including installation cost, if any) for the affected floor covering.

This Limited Warranty gives you specific legal rights, and you may also have rights which vary from State to State or Province to Province.

LIMITATIONS OF REMEDIES. MULTIPLY FLOORING PRODUCTS, INC. SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL DAMAGES EXCEPT AS SPECIFICALLY LISTED ABOVE, AND SHALL NOT BE LIABLE IN ANY CIRCUMSTANCE FOR SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS OF ANY KIND RESULTING FROM OR ARISING IN ANY WAY FROM ANY BREACH OF THIS LIMITED WARRANTY.

Arbitration

Any and all claims arising under this Limited Warranty or otherwise out of the purchase or use of the Multiply Underlayment panels shall be subject to mandatory, binding arbitration under the authority of the American Arbitration Association.

   

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